Service Captain ensures that customers have a pleasant and memorable dining experience. Monitors setup, maintenance, cleanliness and safety of Dining areas. Supervises and trains the Dining Room Staff to the company's standards of excellence. This individual is required to act as Manager on Duty in absence of the Assistant Restaurant Manager and Operation Manager. This individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual must coordinate food service between kitchen and dining staff. Service Captain enforces restaurant policies. Reports directly to the Assistant Restaurant Manager with reporting responsibilities to the Restaurant Manager.
Workplace Location(s) : CBD
Job Category : F&B
Industry : Service
Employment Type : Full Time/ Contract
Working Hours : 6 Days work week
Shift Pattern : Permanent Shift
Salary : $2400- $2550
Job Level : Mid-Management
Min. Years of Experience : 1
No. of Vacancies : 1
Pass Type : Local, PR or Foreigner
Job Posting ID : JOB-2016-
Duties and Responsibilities:
Anticipate customer's needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
Maintain communication with and support the managers.
Inspect dining area, table settings, chairs, floors, proper maintenance, cleanliness and safety. Take immediate action to correct any issues.
Manage the reservation system.
Receive and greet customers; assist with seating.
Check tables throughout service times for diners' satisfaction, resolve complaints.
Act in the absence of Assistant Restaurant Manager and handle opening or closing.
Supervise the servers and maintain uniform service standards.
Review daily specials, stations and other applicable announcements.
Train new-hires in service standards, menu items, company policies
Train food service and bar staff on a continuous basis.
Assist with catering set up and pack-up.
Coordinates food service between kitchen and service staff.
Review daily and weekly functions with Assistant Restaurant Manager.
Perform other related duties as assigned.
Minimum of 2 years serving or supervisory experience required in fine dining or high-end restaurant.
Professional, articulate, friendly, and punctual.
Possesses and exhibits the drive to provide exceptional food service.
Full time flexible hours are required (able to work days, nights, weekends , public holidays).
Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
Proficient in computer skills including POS systems, Word and Excel.
Professional appearance appropriate for the company image
Able to work at a rapid pace while maintaining attention to detail; ability to multi-task
Must have good supervisory skills.
Must have good communication and ability to promote sales.
Must be skilled in time management.
Must have teaching and motivational skills.
Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
Must be flexible and able to adjust to meet the changing needs of the guests
Must maintain a level of professionalism and communicate effectively.
Must show enthusiasm for the job and for the restaurant
Must be considerate, patient and willing to help out fellow employees.
Must have a good self-image and be able to command the respect of the employees.
Must be able to tolerate pressure and work calmly and efficiently during busy times.
Must handle customer complaints according to company policies and procedures.
Possess the highest work ethics, personal morals and honesty beyond reproach.
Interested professionals may email your detailed CV to firstname.lastname@example.org. Please indicate on subject line: Job code : SERVICE CAPTAIN
Alternatively, you can walk-in to register at 37 Onan road 424487 or call 68159722 Sunday to Friday from 9:00 am to 5:00 PM.
We regret that only shortlisted candidates will be notified.