The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Supervisor.
Workplace Location(s) : CBD, Singapore 🇸🇬
Job Category : Customer Service
Industry : Service
Employment Type : Full Time
Working Hours : 6 Days work week
Shift Pattern : Permanent Shift
Salary : Basic plus commission
Job Level : Entry Level
Min. Years of Experience: 2
No. of Vacancies : 1
Pass Type : Local or S Pass*
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
2-3 years High Volume corporate Collections experience including interaction with a large customer base. .
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Proficiency in Microsoft Office including Excel, Word and Access.
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Experience in a telecommunications environment is preferred.
Interested candidates, please email your CV to email@example.com with request for appointment.